Customer Experience – R Systems

Apr 03

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A Global Telecommunications Services Provide Strengthen Its IPTV Footprint with R Systems Product Engineering Services

By admin Case Study, Customer Experience, Digital Platforms & Solutions, Improving Operational Efficiency, Industry, Our Insights, Services, Solutions, Telecom

R Systems developed new products for meeting specific end-user requirements that helped client becoming an…

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Apr 03

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Redesigned an Existing Call Tracking System for A Top Telecommunications Service Provider

By admin Becoming Data-Driven, Case Study, Customer Experience, Digital Platforms & Solutions, Experience Re-Engineering, Industry, Our Insights, Product Engineering, Services, Solutions, Telecom

R Systems provided a solution that supported CDR Processing, Trend Analysis and Expense Management

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Mar 19

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A Leading US Based Insurance Services Provider Improved their FCR by 4.5% with R Systems Analytics

By admin Advanced Analytics, Business Analytics, Case Study, Customer Experience, Data Monetization & Modernization, Finance & Insurance, Industry, Our Insights, Services, Solutions

R Systems build structured queries to identify call drivers using an integrated interaction analytics tool.

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Mar 19

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A Top Healthcare Services Provider In The US Improved Their Net Promoter Score (NPS) With R Systems Analytics

By admin Advanced Analytics, Business Analytics, Case Study, Customer Experience, Customer Retention, Data Monetization & Modernization, Healthcare & Life Sciences, Industry, Our Insights, Services, Solutions

R Systems helped the client to predict NPS with better accuracy and extract valuable insights.

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